Do you ship to overseas? Yes, we ship worldwide. |
What is the main international shipping method now? 1. Pos Malaysia (Flexipack) - cheaper options but will take longer to reach you. 2. DHL & FedEx (please contact us at novebyvivient@gmail.com, if you would like to upgrade your shipping method to DHL and FedEx.) |
If I order both Ready Item & Pre-order Item, when will my items be shipped? We will ship all your items according to the estimated shipping time of your pre-order items. You only need to pay once for the shipping. If you want us to ship separately, kindly contact us via e-mail at Novebyvivient@gmail.com. |
How do I make payment for my order? For international customers: PayPal (with a transaction fee) For Malaysians customers: Bank Transfer or Touch n GO |
When will my order be dispatched? Ready Stock will be dispatched within 3-5 working days from the date of payment OR as stated in the description box of the product bought (if additional packing time is needed). |
When will I receive my order? After your order is dispatched, you could expect your parcel to arrive within the following time: Malaysia: 1- 3 working days International Parcel (Pos Malaysia): 6 - 15 working days* [sometimes up to 1 month or more] DHL or FedEx: 2-5 working days *The estimated time of delivery is applied to major cities only. Delivery of your parcel might be longer than expected due to custom clearance procedures or local post office's process. You may track your parcel online or contact your local post office using the tracking number given. We will also try our best to help you regarding to this matter. |
How could I check my order status? How could I track my order? An email which consists of your tracking number will be sent to you after your order is dispatched. For international orders: POS MALAYSIA For Malaysian orders: POSLAJU [Please take note take the tracking number might take 1-2 working days to reflect on the courier database] |
WHOLESALE INQUIRIES If you are interested to carry our products, we do offer a wholesale discount upon fulfillment of our minimum requirements. Kindly send us the following details via E-mail to Novebyvivient@gmail.com: 1. Name 2. Country 3. Your Shop Name (including url) 4. Store Address 5. Phone Number 6. PAYPAL email |
THANKS FOR CHOOSING NOVE! <3